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Help Desk Coordinator wanted by the Vancouver Canucks

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Posted 23 January 2013 - 08:32 PM

(Temporary, Full Time)

Position: Help Desk Coordinator
Department: Information Technology
Reports to: Manager, Information Technology
Term: Effective immediately to approximately August 2013


The Help Desk Coordinator will be a first point of contact for end users in receiving and troubleshooting company supported software and hardware problems and for receiving requests for technology services. The selected candidate will be responsible for providing first level assistance and for assigning/dispatching technical support through our work order system.

(other duties may be assigned as required)

• Provide first level support on computer hardware and software issues
• Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person
• Record all calls in the IT Call Management System as per escalation procedures and priority settings and assign to appropriate IT staff member
• Track hardware and software inventory
• Perform general administrative duties for department as needed
• Set up and maintain filing systems for the department
• Co-ordinate meetings and record minutes as required
• Assist in documenting and communicating user/technical service policies for products supported by the Help Desk
• Develop reference and training materials and provide end-user training
• Periodic event support (outside normal business hours) required


• 1 – 2 years’ experience within the Information Technology industry in some support capacity
• Working towards a university degree or diploma in a technical related area would be an asset
• Strong Microsoft Office competence
• Ability to work in a fast paced environment
• A willingness to learn
• Highly organized, detailed and multi-task oriented
• Excellent written and verbal communications skills
• Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization
• Solid problem solving and troubleshooting skills
• Basic understanding of PCs, printers, peripherals, and Windows environments
• Familiarity with networking a definite asset


Posted Image

Interested, qualified candidates are invited to submit their resume and cover letter, no later than February 1, 2013. Please apply online by clicking "apply for this position" below.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1 - 2 years’ experience within the Information Technology industry in some support capacity?

Apply here: http://hockeyjobs.nh...cfm?jobid=51774

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